Privacy Policy

1. Information We Collect

• Account Information: Name, business name, address, email, phone number, and password.
• Project Information: Job descriptions, budgets, timelines, and communications between Clients and Contractors.
• Payment Information: Payment methods (e.g., credit card, ACH) for processing brokerage fees.
• Usage Data: IP address, browser type, device identifiers, and activity on the Platform.
• Contractor Credentials: License details, insurance, certifications, uploaded documents, and Federal Tax ID/EIN. Federal Tax ID/EIN is collected solely for identity verification and platform compliance purposes. This information is stored within our third party platform infrastructure and handled in accordance with their applicable security policies.

2. How We Use Information

• Connecting Clients with Contractors.
• Processing brokerage fees and payments.
• Verifying contractor eligibility and compliance.
• Improving the Platform and user experience.
• Providing customer support and responding to inquiries.
• Sending notifications, updates, and promotional communications (with opt-out options).

3. Information Sharing

We do not sell personal information to third parties. We may share information only as follows:

• Between Clients and Contractors as needed to facilitate projects.
• With service providers (e.g., payment processors, hosting providers, analytics services) who assist in Platform operations.
• For legal reasons, if required by law, regulation, or legal process.
• In business transfers, such as a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

The Platform may use cookies, pixels, and similar technologies to:

• Track user activity and preferences.
• Measure ad performance (e.g., Google Analytics, Meta Pixel, Nextdoor Ads).
• Improve Platform functionality and user experience.

Your Choices:

• Most browsers allow you to manage cookies by adjusting settings.
• You may opt out of certain tracking by visiting the Network Advertising Initiative opt-out page or adjusting your ad settings on platforms like Google or Facebook.
• Disabling cookies may affect the functionality of the Platform.

5. Data Security

We implement reasonable administrative and operational safeguards to protect personal information. Security of data stored on the Platform, including sensitive information such as Federal Tax ID/EIN, is also dependent on the infrastructure and controls maintained by our third party platform provider. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage contractors to contact us at support@contractorconnects.net with any security concerns.

6. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or correct your information.
• Request deletion of your data.
• Opt out of promotional communications.
• Restrict or object to certain processing.

Requests can be submitted to support@contractorconnects.net.

8. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify users by posting the updated version on our website and updating the "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated Policy.

10. Contact Us

For questions about this Privacy Policy or our practices, please contact us: